You guys did my other daughters first birthday. Good experience, looking forward to this one! Have recommended you all also for another party next month. I was impressed that the guys even cleaned the tables for us on setup!
FAQ
We pride ourselves on having Safe, Clean, Affordable equipment.
Safe: A safety check of the equipment is done at the event site and another safety check is done prior to cleaning.
Clean: Each of our inflatables, concessions, and games are cleaned and sanitized after each event.
Affordable: Our prices are low so you and your guest can have an enjoyable, good time without thinking about going over budget.
Rest assured that no shortcuts are ever taken when it comes to the enjoyment of your family and friends. So sit back and have piece of mind in getting Safe, Clean, Affordable equipment.
Q. What are your hours?
A. Our office hours are Monday 7a-12p and Thursday-Saturday 7a-12p. All orders must be placed online via the Book Now button. Sunday bookings will have their delivery driver's contact number in case of any questions / issues. Any order placed online less than 24 hours before delivery, must be confirmed by phone before the reservation is considered booked.
Q. Can I pickup my order?
A. Inflatables are very heavy and require customized equipment to transport and set them up safely. It makes for a much more pleasant customer experience by eliminating the need for customers to pick up units from us. This is why we offer DELIVERY ONLY, NO Customer Pickup.
Q. How long are your party rentals?
A. A typical party rental of any item is 8 hours. If extra hours are needed please call for additional rates.
Q. Is a deposit required?
A. A $25.00 deposit is required on all orders at the time of booking. The remaining balance is due upon delivery.
Q. What happens to the party rental if it rains?
A. Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. If you decide to proceed with a reservation and it rains on a dry-use bounce house, there is a $30 cleaning fee due at the time of pickup. Once equipment is delivered and set up there are NO REFUNDS on any funds paid to Kool Bounce (Deposits or Balance). We can offer a rain check which is good for 1 year from the original scheduled date of your event. All prior bookings must take priority over any rain date rescheduling. We can also issue a full refund of your deposit if you call and speak with someone about cancelling 24 hours prior to your event. Your deposit will be lost if we do not hear from you w/in 24 hours of your event date.
PLEASE NOTE: Kool Bounce reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45º) In this case a full refund of your deposit will be issued back via the original method of payment.
Q. May I cancel or reschedule my reservation?
A. Yes, please inform us within 24 hours before your scheduled delivery. Here at Kool Bounce we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.
Q. What forms of payment do you accept?
A. We accept cash, credit cards, and debit cards. We accept Visa, Master Card, and Discover Card. PLEASE NOTE: We DO NOT accept personal checks at this time.
Q. Will you accept a check?
A. We only accept company checks from corporations, government agencies, schools, churches, and non-profit organizations.
Q. Some places charge a delivery and set up fee, do you?
A. Local delivery is always FREE within 15 miles of Lawrenceville, GA, zip code 30043. There will be a delivery fee if you are located more than 15 miles from Lawrenceville, GA 30043. Please call for rates in your area.
Q. Do you allow pick ups of the party inflatables?
A. No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe and provide the most enjoyable event. Let us do the hard work and you play!
Q. How many kids can jump in the inflatable castle at one time?
A. Age of Children Allowed in Inflatable
5 and under 8
6 - 8 7
9 - 11 6
12 - 14 4
15 - Adults 2 - 3
Going down slides
ONLY 1 AT A TIME
Q. Can we jump barefoot in the inflatable castle?
A. No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.
Q. What surfaces can you put an inflatable on?
A. Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.
Q. Can adults jump in the inflatables too?
A. Sure, 2-3 adults at a time; and NEVER with children. Jumping with children can cause SERIOUS injury.
Q. Who should supervise the children?
A. A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.
Q. Are your inflatables clean?
A. Absolutely. We clean and sanitize our inflatables after each event. The health and safety of our clients is our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.
Q. What service areas do you deliver to:
A.Lawrenceville: Inflatable rentals, moonwalk rental, bounce houses and more.
Duluth: Party rentals, inflatable bouncers, moon walk and more.
Alpharetta: Water slides, party rentals, bounce house and more.
Suwanee: Moonwalk rentals, inflatable rentals, bouncers and more.
Buford: Bounce house rental, party rentals, bounce houses and more.
Snellville: Inflatables, moonwalk, party rental and more.
Sugar Hill: Bounce house, inflatable bouncer, bounce house rentals and more.
Atlanta: Moonwalk rentals, inflatable, bouncers and more.
Norcross: Bounce houses, bouncers, inflatable castles, party rentals and more.
Grayson: Bounce houses, bouncers, inflatable castles, party rentals and more.
Dacula: Bounce houses, bouncers, inflatable castles, party rentals and more.
Lilburn: Bounce houses, bouncers, inflatable castles, party rentals and more.
Dunwoody: Bounce houses, bouncers, inflatable castles, party rentals and more.
Chamblee: Bounce houses, bouncers, inflatable castles, party rentals and more.
Doraville, Tucker, Auburn, Snellville, Decatur, Lithonia, Conyers, Braselton, Clarkson, Cumming, Covington, Flowery
Branch, Gainsville, Grayson, Hoschton, Jefferson, Loganville, Monroe, Social Circle, Stone Mountain.
Safe: A safety check of the equipment is done at the event site and another safety check is done prior to cleaning.
Clean: Each of our inflatables, concessions, and games are cleaned and sanitized after each event.
Affordable: Our prices are low so you and your guest can have an enjoyable, good time without thinking about going over budget.
Rest assured that no shortcuts are ever taken when it comes to the enjoyment of your family and friends. So sit back and have piece of mind in getting Safe, Clean, Affordable equipment.
Q. What are your hours?
A. Our office hours are Monday 7a-12p and Thursday-Saturday 7a-12p. All orders must be placed online via the Book Now button. Sunday bookings will have their delivery driver's contact number in case of any questions / issues. Any order placed online less than 24 hours before delivery, must be confirmed by phone before the reservation is considered booked.
Q. Can I pickup my order?
A. Inflatables are very heavy and require customized equipment to transport and set them up safely. It makes for a much more pleasant customer experience by eliminating the need for customers to pick up units from us. This is why we offer DELIVERY ONLY, NO Customer Pickup.
Q. How long are your party rentals?
A. A typical party rental of any item is 8 hours. If extra hours are needed please call for additional rates.
Q. Is a deposit required?
A. A $25.00 deposit is required on all orders at the time of booking. The remaining balance is due upon delivery.
Q. What happens to the party rental if it rains?
A. Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. If you decide to proceed with a reservation and it rains on a dry-use bounce house, there is a $30 cleaning fee due at the time of pickup. Once equipment is delivered and set up there are NO REFUNDS on any funds paid to Kool Bounce (Deposits or Balance). We can offer a rain check which is good for 1 year from the original scheduled date of your event. All prior bookings must take priority over any rain date rescheduling. We can also issue a full refund of your deposit if you call and speak with someone about cancelling 24 hours prior to your event. Your deposit will be lost if we do not hear from you w/in 24 hours of your event date.
PLEASE NOTE: Kool Bounce reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45º) In this case a full refund of your deposit will be issued back via the original method of payment.
Q. May I cancel or reschedule my reservation?
A. Yes, please inform us within 24 hours before your scheduled delivery. Here at Kool Bounce we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.
Q. What forms of payment do you accept?
A. We accept cash, credit cards, and debit cards. We accept Visa, Master Card, and Discover Card. PLEASE NOTE: We DO NOT accept personal checks at this time.
Q. Will you accept a check?
A. We only accept company checks from corporations, government agencies, schools, churches, and non-profit organizations.
Q. Some places charge a delivery and set up fee, do you?
A. Local delivery is always FREE within 15 miles of Lawrenceville, GA, zip code 30043. There will be a delivery fee if you are located more than 15 miles from Lawrenceville, GA 30043. Please call for rates in your area.
Q. Do you allow pick ups of the party inflatables?
A. No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe and provide the most enjoyable event. Let us do the hard work and you play!
Q. How many kids can jump in the inflatable castle at one time?
A. Age of Children Allowed in Inflatable
5 and under 8
6 - 8 7
9 - 11 6
12 - 14 4
15 - Adults 2 - 3
Going down slides
ONLY 1 AT A TIME
Q. Can we jump barefoot in the inflatable castle?
A. No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.
Q. What surfaces can you put an inflatable on?
A. Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.
Q. Can adults jump in the inflatables too?
A. Sure, 2-3 adults at a time; and NEVER with children. Jumping with children can cause SERIOUS injury.
Q. Who should supervise the children?
A. A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.
Q. Are your inflatables clean?
A. Absolutely. We clean and sanitize our inflatables after each event. The health and safety of our clients is our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.
Q. What service areas do you deliver to:
A.Lawrenceville: Inflatable rentals, moonwalk rental, bounce houses and more.
Duluth: Party rentals, inflatable bouncers, moon walk and more.
Alpharetta: Water slides, party rentals, bounce house and more.
Suwanee: Moonwalk rentals, inflatable rentals, bouncers and more.
Buford: Bounce house rental, party rentals, bounce houses and more.
Snellville: Inflatables, moonwalk, party rental and more.
Sugar Hill: Bounce house, inflatable bouncer, bounce house rentals and more.
Atlanta: Moonwalk rentals, inflatable, bouncers and more.
Norcross: Bounce houses, bouncers, inflatable castles, party rentals and more.
Grayson: Bounce houses, bouncers, inflatable castles, party rentals and more.
Dacula: Bounce houses, bouncers, inflatable castles, party rentals and more.
Lilburn: Bounce houses, bouncers, inflatable castles, party rentals and more.
Dunwoody: Bounce houses, bouncers, inflatable castles, party rentals and more.
Chamblee: Bounce houses, bouncers, inflatable castles, party rentals and more.
Doraville, Tucker, Auburn, Snellville, Decatur, Lithonia, Conyers, Braselton, Clarkson, Cumming, Covington, Flowery
Branch, Gainsville, Grayson, Hoschton, Jefferson, Loganville, Monroe, Social Circle, Stone Mountain.